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There are various times in leadership when you must address delicate situations with a mix of skill, confidence, firmness, and tact. Presenting the right thing in the wrong manner can create compliance rather than commitment, resistance, defensiveness, and costly misunderstandings between yourself and team members. This course shares three suggested approaches and word tracks to help you navigate successfully through potentially awkward interactions.
A 3-page, fill-in-the-blank handout and action plan (ideal for reviewing key takeaways and future study) is included. This Dave on Demand title is available as a 3-day rental, or for permanent purchase: