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In this 75-minute live presentation, Dave Anderson presents real-world strategies every leader must learn and apply:
-What a “League of Your Own” is and the central strategy for becoming one!
-How to create extreme differentiation in the customer experience, and make price less relevant in the process!
-Why “satisfying customers” is not good enough to become a "League of Your Own" and how to do better!
-How to make it twice as likely customers will return, and three times as likely they’ll refer others to your business!
-How to create experiential standards that create “wow” and guarantee customer loyalty!
Relevant and applicable for every team member in your business, from CEO to front line greeter!
View the sample clip.
This is a two DVD series presented by Dave Anderson in front of a live audience. The complete running time is 75 minutes.